Terms and Conditions

GENERAL CONDITIONS OF SALE

Please read these terms and conditions carefully before placing an order with THE SLOW COLLECTION.
By ordering from THE SLOW COLLECTION, you signify your agreement to be bound by these terms and conditions.

DEFINITIONS

Customer: Individual who places an order on the website.
GTC: General Conditions of Sale.
Seller: The company THE SLOW COLLECTION, a sole proprietorship with its registered office at 12, rue des Fossés Saint Jacques, 75005 Paris, France, registered in the Paris trade and companies register under SIREN number 942 372 632.
VAT NOT APPLICABLE, ART.293 B OF THE CGI
Contact Seller: contact@theslowcollection.com - 0033.610.480.477
Product(s): item(s) offered for sale in the catalog on the website www.theslowcollection.com
Website: www.theslowcollection.com - This is the seller's website used for their professional activities.
Order: document used by customers to purchase products.
Website host: O2SWITCH, 222-224 Bvd G.Flaubert, 63000 Clermont-Ferrand, France - 04.44.44.60.40 - www.o2switch.fr

PURPOSE OF THESE GENERAL TERMS AND CONDITIONS

The purpose of these General Terms and Conditions is to describe the terms and conditions of distance selling of goods/products (and/or services) between the company THE SLOW COLLECTION and customers.
As such, they set out all the rights and obligations of the parties with regard to their relationship.
The rules applicable to the online sale of products offered by THE SLOW COLLECTION from the website www.theslowcollection.com are specifically stated here.
The aforementioned General Terms and Conditions are deemed to have been accepted by the customers without any reservation.
The company reserves the right to adapt, modify or delete any part of the T&Cs at any time, it being understood that the version of the T&Cs applicable to customers remains the one in force on the day of their order.

PRODUCT INFORMATION

The products governed by these general conditions are those listed on the website www.thes lowcollection.com
These products are offered while stocks last.
The products are presented and described with the greatest possible accuracy, however, THE SLOW COLLECTION offers decorative objects, textile products, and furniture, handmade by artisans from different countries, therefore, slight variations in dimensions and/or appearance may be observed. Irregularities testify to the authenticity of the products and highlight the unique aspect of the objects. These differences can in no case be interpreted as defects of conformity, lead to the cancellation of the sale, an exchange, or engage the liability of THE SLOW COLLECTION.
Product images are not contractual.

THE ORDER

Customers must place their order in accordance with the specifications mentioned on the website www.theslowcollection.com, for all the products listed there and of course within the limits of available stocks.
Customers order directly on the website www.theslowcollection.com
Placing an order on the website will be confirmed by implementing the double-click mechanism.
Once the products selected by customers have been added to the basket, customers must check and correct, if necessary, the contents of their basket before any validation.
To validate the order, customers must provide the detailed address and delivery method they want, as well as the payment method.
If a payment default, an incorrect address or any other problem resulting from the customer's account is noted, THE SLOW COLLECTION, seller on the site www.theslowcollection.com, may block the order until the problem detected is resolved.

THE PRICE

THE SLOW COLLECTION reserves the right to modify its prices at any time but undertakes to apply the current prices indicated at the time of the order, subject to the products available on that date.
Prices are in euros (€) and are exclusive of VAT (excluding taxes). Prices do not include delivery and parcel preparation costs, which will be charged in addition and specified before any order is confirmed.
Payment of the full price must be made when ordering.
The amounts paid cannot be considered as deposits or down payments.

ORDER PAYMENT

The products presented on the site are payable at the time of order.
The sale will be considered final after sending an email to the customers confirming the acceptance of the order by the seller and after sending the payment by the seller of the price.
To pay for their order, customers can choose from all the payment methods made available to them by THE SLOW COLLECTION and listed on the website www.the slowcollection.com

The different payment methods are:
• By credit card: via the secure SHOPIFY payment platform
• By Paypal: you must have a Paypal account

LATE PAYMENT

THE SLOW COLLECTION reserves the right to refuse to make a delivery or to honor an order from a customer who has not paid in part or in full for an order or with whom a payment dispute is being administered.
As part of an order verification procedure and to ensure that no one uses another person's bank details without their knowledge, the company may ask customers to send it by email a copy of an identity document as well as proof of address. The order will then be validated after verification of the customers' personal information.

ELECTRONIC SIGNATURE

The final validation of the order and the online provision of customers' bank details constitute express acceptance of all operations carried out.
This also constitutes proof of the customers' agreement on the payment of the amounts due.
In the event of fraudulent use of the bank card, customers are invited to contact THE SLOW COLLECTION as soon as possible.

TRACKING AND DELIVERY TERMS – COLLECTION

The customer has the option to collect their order free of charge from THE SLOW COLLECTION's warehouse located in Paris, 5th arrondissement. This option is offered when choosing delivery and before confirming the order. In this case, THE SLOW COLLECTION will contact the customer to arrange an appointment.

Products are delivered to mainland France and Europe. For deliveries outside of this area, a quote request must be sent before placing an order by email to contact@theslowcollection.com or by filling out the contact form available on the website.

Deliveries are made by La Poste via Colissimo or any other shipping company chosen by the seller. The seller will provide the customer with the package tracking number by email as soon as possible so they can track their delivery online.

For any special requests (collection from the warehouse located in Paris V, express delivery, delivery outside mainland France or outside Europe, etc.) please contact us directly by email at contact@theslowcollection.com or via the contact form available on the website, before placing your order.

Orders placed on the website are shipped on business days (Monday to Friday, excluding public holidays). Orders placed on the website on Friday afternoon, Saturday, or Sunday are processed the following Monday. Orders placed on the website on a public holiday other than Friday, Saturday, or Sunday are also processed the following business day.

THE SLOW COLLECTION will strive to ensure a delivery time of less than 15 days. Delivery times are given for information purposes only; if they exceed 30 days from the order date, the customer may request the termination of the sales contract by registered letter with acknowledgment of receipt. In the event of termination of the sales contract, THE SLOW COLLECTION is required to reimburse the customer within a maximum of 14 days from receipt of the request to terminate the contract.

Shipping costs are the sole responsibility of the customer and may vary depending on the type of order. They are calculated based on the weight/volume of the package and the destination.

Products are delivered to the address indicated by customers on the order form. In this regard, customers must ensure the accuracy of the information provided regarding the address. In order to optimize the proper delivery of packages, it is imperative to provide all necessary information on the recipient's delivery address (door code, building, floor, presence of a caretaker or neighbor if the recipient is absent, etc.)

THE SLOW COLLECTION cannot be held responsible for non-receipt of a package due to an incomplete or incorrect address or the absence of the recipient. When packages are returned to THE SLOW COLLECTION, the company will reship the packages at the customer's expense when the return is due to an incomplete or incorrect address or the absence of the recipient.

The company THE SLOW COLLECTION, seller, undertakes to ensure that the products delivered comply with the order as well as with legal and regulatory obligations.
If the products do not conform to the order, customers can request the company to make a new delivery at the company's expense.

THE SLOW COLLECTION cannot be held responsible for exceeding the availability or delivery date unless it has been formally notified, by registered letter with acknowledgment of receipt, by the customers to deliver the products within a reasonable time.

If the delay in delivery results from force majeure, then in this case the company will not be considered responsible.

If delivery is not made, customers may cancel the sales contract, which will then be declared cancelled and customers will be reimbursed.

The transfer of ownership and risks of the products occurs upon full payment of the order, regardless of the delivery date of said products. Products being delivered are therefore at the customers' risk. THE SLOW COLLECTION cannot be held responsible for the loss, damage or theft of an order during its shipment/delivery. Risks are borne by the customers from the moment the products leave THE SLOW COLLECTION's premises. In the event of damage during the delivery of the ordered goods, the customer must assert their rights with La Poste or another transport company chosen by THE SLOW COLLECTION.

Upon delivery, if the original packaging is damaged or still open, customers must check the condition of the products. If said products are damaged, customers must refuse the package and note the reason for refusal on the delivery slip (refused damaged, number of products/boxes missing and their numbers, anomalies noted, etc.). If these checks are not carried out, customers will have no recourse against the seller and/or the transport company.

DELIVERY ERROR

On the day of delivery or at the latest on the first working day following delivery, customers must make complaints to THE SLOW COLLECTION regarding delivery errors or non-conformity of products with the order form.
Claims made after this deadline will be rejected.
Complaints must be made by email to contact@theslowcollection.com
When there is an error in delivery, the products to be exchanged or refunded must be returned to THE SLOW COLLECTION in their original packaging and accompanied by the delivery slip to the following address: 12 rue des Fossés Saint Jacques 75005 Paris.
In this case, return costs are the responsibility of THE SLOW COLLECTION.

EXCHANGE

THE SLOW COLLECTION does not offer standard exchanges. For a new size, another model, or another color, the customer must reorder online.

RIGHT OF WITHDRAWAL

WITHDRAWAL OF PRODUCTS

In accordance with the provisions of Article L. 221-18 et seq. of the Consumer Code, customers have, in principle, a withdrawal period of 14 days from the day after receipt of the products by the customers.
If the order concerns various products delivered separately, the 14-day period begins from receipt of the last product.
To exercise their right of withdrawal, customers must inform THE SLOW COLLECTION of their decision before the expiration of the 14-day period by sending the following form by email to contact@theslowcollection.com or by post to the address 12 rue des Fossés Saint Jacques 75005 Paris.
– “To the attention of THE SLOW COLLECTION,
– I/we(*) hereby notify you(*) of my/our(*) withdrawal from the contract for the sale of the product(*) below:
– Ordered on(*) / received on(*):….
– Name of consumer(s):….
– Address of the consumer(s):….
– Signature of the consumer(s) (only if this form is notified on paper):….
- Date :….
- Signature :…
– (*) = Delete as appropriate.

Products must be returned in their original packaging and in perfect condition. Products that are soiled, used, even partially, damaged, scratched, stained, or washed will not be accepted by THE SLOW COLLECTION. In this case, the package will be returned to the customer and the cost of returning the products will be borne by the customer.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

In accordance with the provisions of Article L. 221-28 of the Consumer Code, the right of withdrawal cannot be exercised in several cases, including the case where:
• products are personalized and made according to specifications provided by the customer
• products likely to deteriorate or expire quickly

CUSTOMER REFUNDS

As soon as the right of withdrawal is exercised by customers within the limits of the provisions in force, THE SLOW COLLECTION is required to reimburse customers for the sums paid, free of charge, with the exception of the costs of sending and returning the package, at the latest within 14 days from the date on which THE SLOW COLLECTION receives the products concerned and validates their conformity and this in accordance with the provisions of article L. 121-21-4 of the Consumer Code. The costs of sending and returning the package remain the responsibility of the customers.

FORCE MAJEURE

The Parties shall not be held liable if the non-performance or delay in the performance of any of their obligations, as described in this contract, results from a case of force majeure, within the meaning of Article 1218 of the Civil Code.
The Party noting the event must immediately inform the other party of its inability to perform its service and provide justification to the latter. The suspension of obligations may under no circumstances be a cause of liability for non-performance of the obligation in question, nor lead to the payment of damages or late payment penalties.
Cases of force majeure are all irresistible facts and circumstances, external to the parties, unforeseeable, inevitable, and independent of the will of the parties which prevent the normal execution of the sales contract.
If a case of force majeure or unforeseeable circumstances arises, the parties will then agree together on the conditions under which the contract may be continued.

GUARANTEES

LEGAL GUARANTEE

THE SLOW COLLECTION guarantees customers against defects in conformity and hidden defects in the products.
The company is responsible for all products and goods in the sales contract.
It ensures that no errors are made on the website or in the products. If, despite all the care and precautions taken by THE SLOW COLLECTION, errors are found, the company will not be held responsible.
Customers therefore have the possibility of making a request under the legal guarantee of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code.
They may also make a claim under the guarantee of defects in the item sold under Articles 1641 et seq. of the Civil Code.
If customers implement the legal guarantee of conformity, they have a period of two years from delivery of the goods to take action.
Thus, within the framework of the legal guarantee of conformity, customers can:
– benefit from a mandatory period of up to two years from delivery of the product to take action against the seller, the company THE SLOW COLLECTION
– choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L. 217-9 of the Consumer Code;
– customers are also exempt from providing proof of the existence of the lack of conformity of the product for two years following the purchase of the good for all products purchased new and six months for used goods.

INTELLECTUAL PROPERTY LAW

The content of the website of THE SLOW COLLECTION, namely the website www.theslowcollection.com, remains the property of the seller.
THE SLOW COLLECTION is therefore the sole holder of intellectual property rights to the content of the website.
Customers agree not to use the content of the website without the prior written consent of THE SLOW COLLECTION.
By agreeing not to use the content of the website, customers agree not to use any mention of the site, nor the brand, trade name, logos, designs, photos, etc.
Any unauthorized use may constitute an offense of counterfeiting punishable by criminal prosecution.

COMPUTING AND FREEDOM

The information collected by THE SLOW COLLECTION is protected by the French Data Protection Act No. 78-17 of 6 January 1978 and the General Data Protection Regulation applicable since 25 May 2018.
THE SLOW COLLECTION collects personal data about customers in order to sell products and is therefore responsible for processing said data.
The company guarantees the security of the processing of communicated information as well as the protection of customers' privacy.
The information collected may be used for commercial prospecting purposes or to improve the quality of the company's services.
Customers have the option to object to the communication of their data by sending
• a postal letter to: THE SLOW COLLECTION, 12 rue des Fossés Saint Jacques, 75005 Paris.
• an email to: contact@theslowcollection.com
Customers also have the right to access, oppose, rectify and delete their personal data, which they can also exercise by sending a letter or email to the company.
Customers also have the option to retrieve data communicated to the company, request its destruction or transmit it to another company.

NO – PARTIAL VALIDATION

If one or more clauses of these general terms and conditions of sale are declared to be contrary to a mandatory legal provision, the other clauses of these general terms and conditions of sale shall nevertheless remain applicable and the sales contract shall not be affected.

APPLICABLE LAW

These General Terms and Conditions are written in French.
Also, the general conditions of sale are subject to French law unless otherwise provided.

DISPUTES

In the event of a dispute arising from the contract or the General Terms and Conditions, the parties undertake to seek an amicable solution as a priority.
Any disputes that have not been resolved amicably between THE SLOW COLLECTION and customers will be submitted to the competent courts of the city of Paris.